Black Rock Coffee Bar

3 weeks ago

“I ordered a 16oz hot drink, the barista who too my order was very polite, he was kind and patient. However when I received my drink there was over an inch of foam which would make it a 12oz. I asked the woman who gave me my drink if I could top it off with half n half and she said she had it behind the counter with a confused face- I asked if she could please top it off and make to make it a 16oz drink. She rudely took my drink made a snarky comment including an eye roll. When giving me back she set the drink down firmly with no “thank you” to follow. When a customer orders a 16oz drink- steam for 16oz. You are STEALING when you short a customer by an entire size. And own your mistake. Don’t make a snarky comment because you didn’t complete the drink. I wasn’t rude when asking for half n half- I get it your busy hence why I asked for it to do myself. Unfortunately I won’t be coming go back to this coffee shop.“

1 out of 5 stars

a year ago

“Wonderful service with a smile. My coffee was so delicious!“

5 out of 5 stars

a year ago

“We normally love Black Rock. But we had the WORST experience today at the on on Broadway. The gal who took our order rushed us. We made our first order and she said “ If that’s all, we we’ll meet you at the window. “ instead of asking us if there was anything else. Which we still had another order. Then when we said we had one more she said “ oh okay! “ and then gave our order. When we got to the window, the gal came up and said “ I’m sorry for rushing you, the lady before you her daughter broke her leg and I was just talking to her” then proceed to talk to her other coworker and start talking about how “ it’s hard that they don’t know what’s going on in here when they order” I’m sorry. But if you’re taking an order, you should be concentrated on that customer you’re helping and not rushing them just because you want to finish a customer.“

3 out of 5 stars

in the last week

“I love BR however, especially this location, they consistently get my order wrong. I get that there's a lot of orders but maybe skip a shot of espresso and slow down. Getting orders right is more important than fill all the orders wrong.“

2 out of 5 stars

a month ago

“This place is great! The customer service is excellent, and the drinks are made with care. I never have any complaints about the Broadway location.“

5 out of 5 stars